The vent clips are designed for horizontal and vertical vents and will not work with circular vents.

Be sure to watch the setup video before installation.
Please note:

1. The mounting arms should attach to the frame around the vent, not to the vent blades.

2. After you install this phone mount on the air vent, the air vent cannot be adjusted. Please turn the adjustment knob to adjust the angle as needed to ensure optimal visibility while driving.

If you are still experiencing issues, please contact ESR Customer Support and let us know what solutions you have already tried so we can help you find a solution faster.

Magnetic adhesion problems are often caused by incompatible phone models or non-magnetic cases.

Please confirm:

• Your smartphone must be an iPhone with MagSafe (iPhone 12 series or later).
• Make sure the case you are using is a MagSafe case or a case with a magnetic ring.

Please confirm:

• An iPhone with MagSafe (iPhone 12 series or later).
• Please use the included charging cable.
• The power adapter or USB port output must be 20W or greater.
• The thickness of the protective case must be 2mm or less.
• There should be no metal jewelry, credit cards, or pop sockets between your phone and the charger.

Additional information on wireless charging speeds:

• Wireless charging is not as fast as wired charging.
• Limiting the number of applications open simultaneously on your smartphone will improve charging speed.
• High temperatures will reduce charging speed and limit power.
• If your phone is stuck at 80% charging, it may be due to "Optimized Battery Charging". Try turning it off to see if that helps. If you don't have "Optimized Battery Charging" enabled, it's most likely due to an iOS upgrade. Please upgrade or wait for the next system upgrade.

If you are still experiencing issues, please contact ESR Customer Support and let us know what solutions you have already tried so we can help you find a solution faster.

To prevent overheating when charging, please avoid the following:

• Use a case that is 2mm or thicker.
• Place metal accessories, credit cards, or pop sockets between your phone and the power bank.

If overheating occurs, the charger will enter overheat protection mode and pause charging. If this happens, please do the following:

• Remove your smartphone from the charger, remove your smartphone case, and allow the smartphone and charger to cool.
• Close any apps on your smartphone that you are not using.
• Once your smartphone and charger have cooled down, resume charging.
  

If you are still experiencing issues, please contact ESR Customer Support and let us know what solutions you have already tried so we can help you find a solution faster.